District Manger Meeting December 9, 2016

My mentor was not aware when exactly the district manager was going to stop by to make the weekly check, but it turned out to be that she came on Friday right when I was almost off from work. Like I had mentioned in my previous blog, I have never met the district manager before which is exciting and scary at the same time. My mentor had us introduce each other and he also introduced the idea to her that I would be working with both of them just for that day. Her name is Nicole and she seemed to be strict, but she was nice. I got to learn a lot from that meeting that I never really knew about before just being a brand representative of the company. They started off the meeting by my mentor letting her be aware of the customers' sale consumptions we have reached from the past few weeks, especially having it be Black Friday not too long ago. He said that we were where we needed to be considering that sales have still been pretty high even after Black Friday. There a system software in which they're able to see the company's plan that it has for our specific location. It is called the Link. On the link you can see everything from what percentage our sales our at to if sale goals have been met everyday. The district manager was glad to see that our store made it to the Top 3 regional Bay Area sale shops. The were also speaking about associate management to see who got hired and how many hours they've been given to work this past month and what the schedule might be looking like for the next week. She believed the schedule to be almost perfect, but she thought it it would be best to add a few extra hours. After doings so, we moved on to floor sets. She also approved of the closet and table sets that were moved, but she also thought that we needed to fill in more clothes that have not been brought out yet. Overall the check off was good and she approved of everything. What I learned from her is that you must really like what you're doing while you're doing it because thats the key to success. When you come into work with a good attitude, it increases the sales by a good percentage believe it or not. This happens to be so because when you come in with a good attitude, you tend to be more resourceful with assistance, not only for the store but also the customers. That was like a general message that she told me about that is effective at all jobs. Based on her job and the things she does I learned a lot too. She has to travel to seven different stores in the Bay Area and make that everything is in place. As a district manager, her responsibilities is to advice the store in what they need to do, what they need to change, and what objectives need to be met. If something's not working out or sales are poor then she must make sure that the store manager and her come up with a resolution that overall all employees must help collaborate with. Well that was all for that day. Through it all I was able to help the store manager add extra hours to the schedule. I was to help make the calls to see who can come in or who can't. And we were successful because almost everyone was collaborating to have be placed on the extra hour shifts. I also helped the stock lead and representative pick out the new clothes that were to be brought out.

Time logged for this session: 4 hours
Total time logged: 7 hours 

Comments

Post a Comment

Popular posts from this blog

The GIFT Approach February 1, 2017

The task my mentor had me do today was imply the GIFT approach among all associates. The GIFT approach is an acronym that stands up for greeting, initiate, follow up and offer solutions, and thanking the customer. My mentor wanted to assure that the associates used these methods for the customers that they happen to bump into. To make sure I was doing my part of the job, I made rounds through the whole floor set and observe wether the associates were doing their job. Most of the associates were very initiative with customers  and they were completing their jobs at the same time. I noticed that some of the associates weren't using these methods though. So I went to my mentor and asked for help on what I should do. What he told me is that I needed to be firm and tell associates to use the GIFT method because he wants to make sure that we offer the best customer service that can be offered. Again, I was a bit scared to tell my associates what to do, but it is part of me learning on ho...
Read more

April 4, 2017

For the last time I went to do my hours I went to Serramonte to learn more about the floor sets of a regular retail store. So I learned that a regular store is very different in comparison to an outlet for many reasons. Right when I walked in I noticed that it was squeaky clean and in pretty good conditions. I made my way back into the stock room to meet the managers over at that store. Again,  it was physically different because the stock room is 3x bigger than that of an outlet store. Every item is placed with its department, rather than by reduced prices like it is done at the outlet. I also took notice that there were a lot more of associates at work. The reason why there is more workers this week is because the season does take a lot of matter in this case. My mentor explained to me that there needs to be extra sets of hands to entirely change the whole store. In a regular store there's not much thinking to do because there are planned floor sets that the company sends to the ...
Read more

Sales January 18, 2017

Today on my day off I decided to make a visit at Hollister. I was wondering if I could get more insight about the store's sales and learn more it. Most of all I want to learn about the seasonal sales we just had going on these past months. First off, my mentor showed me the charts where the sales tracker was on. He explained to me that not only do the seasonal sales of this year matter, but the ones from last year also matter a lot. Those sales are called LY's and those are the primary sources that are looked upon to set a goal for future sales. The goal of course is to improve sales. Sales from this years compared to last year increased by about 30%. My manager explained to me that the reason  for being so was mainly because the right people were put to do the right tasks. Many of the associates had many customers feel welcomed and were there whenever they needed them. As far as tasks go, what he meant by that was that associates enjoyed the tasks that they were given, therefo...
Read more