Capstone c/o 2017

Spring season has been making its way through the business industry of retail. What does that mean? Well of course the sets of clothes have to be changed. Although, that doesn't really matter for the store at The Shops at Tanforan because it is an outlet store. So basically all the clothes we're getting are all transfers from regular full-priced stores. For the most part we're primarily getting winter clothes that didn't get sold. For this task I have to help the store manager and assistance managers bring out clothes that we know will sell right away. We had to plan out a floor set that makes sure that things will be noticed and will catch customers' eyes. I made some suggestions, and my mentor believed for some to be good because they were going to be noticed. One of a really good idea I suggested was to put all the extra 30% shirts and jackets on the same floor set of the cash register. This way when customers are about to check out, they would notice these produ...

For today's task I had to help my mentor organize a plan in which we were trying to figure out how to bring up the low percentiles of customer service to 70% or above. The areas we lacked of good customer service was in organization of both the regular priced jeans and clearance jeans. We also lacked a lot in fitting room experience, as well as clean-up of clothes that had to go back in their place. Some customers also suggested on the survey plan that associates should smile more and present themselves when helping them. Also, customers don't find it very helpful that there is no indication of who are the employees of the store. They said that there should be an indication such as name tags or a an employee badge that says Hollister Associate. The first part of all this that I took in interest in was being present during five minute meetings between the store manger and associates once they clocked in to help them understand what needs to change. My mentor let me participate i...